Yes. ONsuVPN provides Free VPN entry usage through daily check-ins. The free plan is useful for light browsing and route testing; VIP routes are better for long streaming, AI work, and gaming sessions.

Download the client for your platform and sign in with the same account. ONsuVPN supports Windows, macOS, Android, iOS, and Linux, so most users do not need to manually configure v2rayN, Shadowrocket, or v2rayNG.

Device limits depend on your current plan. Basic plans fit personal phone and desktop use, while higher plans support more household or work devices. Check the pricing page for the exact current limit.

ONsuVPN is tuned for Chinese-language users and complex networks. VLESS Reality, Hysteria 2, and IEPL routes help reduce failures that common proxy tools may see during peak hours or stricter network periods.

Update your subscription list, try another route in the same region, and confirm your device time is correct. If the issue continues, send support your client, network type, node name, and error screenshot.

Some return-to-China use cases are supported. Overseas users can test access to services such as NetEase Cloud Music, Youku, and iQIYI with the free allowance before choosing a paid plan.

If the official Download VPN page is slow from your network, contact support for a mirror link or join the official Telegram channel for the latest client links.

Yes, for supported environments. Routers running Merlin, OpenWrt, or Padavan firmware can use compatible proxy plugins to share the VPN connection across home devices.

Click Forgot Password on the login screen and use your registered email to receive a reset link. Use an email you can reliably access for account recovery.

Yes. ONsuVPN works on 5G, home Wi-Fi, hotel networks, school networks, and public hotspots, with encrypted transport to protect your connection.

Your ISP should not be able to read the specific websites, accounts, or messages inside the encrypted tunnel. It may still see that your device is using network traffic.

No. ONsuVPN does not record browsing history, downloaded content, or destination activity. We keep only the minimum data needed for accounts, billing, abuse prevention, and service operation.

We maintain protocols and backup routes to improve availability in complex networks. No VPN Provider can honestly promise 100% uptime, so we recommend keeping several regions available.

ONsuVPN uses mature options such as TLS 1.3 and ChaCha20, along with protocol obfuscation, to protect traffic on public Wi-Fi and cross-border networks.

When the VPN is connected properly, websites see the exit IP of the selected route instead of your local IP. For stronger protection, enable DNS leak protection and Kill Switch.

Yes. If the VPN connection drops unexpectedly, Kill Switch can block direct local traffic and reduce the risk of real IP or unencrypted data exposure.

DNS requests are routed through encrypted resolution whenever possible, reducing DNS pollution, hijacking, and incorrect region detection.

No. ONsuVPN is not an advertising network and does not sell browsing behavior to third parties. Privacy protection is part of the product design.

That means the selected exit route is active. You can switch between Hong Kong, Japan, Singapore, the United States, and other regions based on your streaming, AI, or work needs.

Most popular streaming services work through the appropriate regional routes. ONsuVPN maintains lines for Netflix, YouTube, Disney+, aiyifan, and similar platforms, but exact catalogs depend on each platform policy.

ONsuVPN includes low-latency routes for Apex, Valorant, Steam, and similar use cases. It is not a replacement for every dedicated game booster, but it can reduce packet loss when cross-border routes are congested.

Some routes allow P2P traffic. Choose a supported region from the node notes and follow the laws and platform rules that apply to your location.

All networks can be affected by local ISPs and international congestion. ONsuVPN uses redundant bandwidth, dedicated routes, and load balancing to reduce peak-hour impact, with VIP routes generally performing better.

Smart split tunneling keeps local apps on your normal network while Google, ChatGPT, YouTube, and other global services use accelerated VPN routes.

Some routes include basic filtering rules that reduce popups and malicious redirects. For heavier blocking, pair ONsuVPN with browser-level ad-blocking tools.

Yes. Contact support through tickets or Telegram and include your device system, network type, route name, and error details so the team can diagnose the issue faster.

Start with automatic route selection. For specific needs such as AI access, Steam acceleration, or streaming unlock, choose a route tagged for that scenario and nearby region.

Yes. Sign in with the same ONsuVPN account on phone, desktop, and tablet clients. Your plan benefits sync without repeat purchases.

You can buy a temporary data add-on or upgrade to a higher plan. Light users can continue using the daily free allowance when available.