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Getting Started
What is a VPN and what does it do?
A VPN (Virtual Private Network) encrypts your internet connection, hides your real IP address, and allows secure access to restricted content.
How do I install the ONsuVPN client on Windows/Mac/iOS/Android?
Download the installer from our official website, or search 'ONsuVPN' in the App Store or Google Play to download and install.
How many devices can use ONsuVPN at the same time?
Each subscription plan comes with a device limit, usually between 3–10 devices. Please check your plan details for the exact number.
How do I register and log in?
After downloading the client, sign up with your email and log in to start using the service.
How can I switch between different server locations?
On the main interface, open the server list and select the country or region you want to connect to.
Will using ONsuVPN affect my regular internet usage?
No, you can still access all websites and apps normally, but your data will be transmitted through an encrypted tunnel.
Is ONsuVPN difficult to use?
Not at all. Simply download, install, log in, and tap 'Connect' to get started.
Can it be used on tablets and TVs?
Yes, we support iPad, Android tablets, and certain Android TV devices.
How many accounts can I bind?
One account can be used on multiple devices, depending on the plan you subscribe to.
Does ONsuVPN work on different types of networks?
Yes, it works over Wi-Fi, 4G/5G mobile data, and wired connections, keeping you secure at all times.
Privacy & Security
Does ONsuVPN log user browsing data?
No. We follow a strict no-logs policy and do not collect your browsing history or personal information.
Can ONsuVPN prevent ISP tracking?
Yes. Once connected, your ISP will not be able to see which websites or apps you use.
Does ONsuVPN protect against hackers?
Yes. The encrypted tunnel protects your data, especially on public Wi-Fi, effectively preventing eavesdropping and attacks.
What encryption protocols does ONsuVPN use?
We support industry-standard protocols including OpenVPN, IKEv2, and WireGuard.
Will my real IP address be exposed after connecting?
No. Websites and services will only see the VPN server's IP address, not your own.
Is ONsuVPN compliant with GDPR and other privacy regulations?
Yes, we comply with GDPR and other relevant data protection regulations to ensure your privacy and security.
Will DNS requests leak when using ONsuVPN?
No. We provide DNS leak protection to make sure all requests go through the encrypted tunnel.
Does ONsuVPN have a Kill Switch feature?
Yes. If the VPN connection drops unexpectedly, Kill Switch will block traffic to prevent data leaks.
Can ONsuVPN be detected by networks?
We provide obfuscation technology to reduce the risk of detection, especially in high-censorship regions.
Is using a VPN legal?
VPN use is legal in most countries. Some regions may have restrictions, so please follow local laws and regulations.
Features & Accessibility
Can ONsuVPN unblock Netflix, Disney+, YouTube and other streaming services?
Yes. Simply connect to our dedicated streaming servers to access content from different regions.
Can I use ONsuVPN for gaming?
Yes. We recommend choosing a low-latency server for the best gaming experience.
Does ONsuVPN support P2P downloads?
Yes. Some of our servers are optimized for P2P traffic to ensure speed and stability.
Will using ONsuVPN slow down my internet?
There may be a slight impact due to encryption, but our high-speed servers are designed to provide smooth browsing and streaming.
Does ONsuVPN support split tunneling?
Yes. You can choose which apps use the VPN tunnel and which connect directly to the internet.
Is there an ad-blocking feature?
Some plans include built-in ad-blocking to reduce pop-ups and malicious ads.
Is the interface available in multiple languages?
Yes, currently we support English and Chinese, and more languages will be added in future updates.
Does ONsuVPN support smart server selection?
Yes. You can use 'Auto Select Best Server' and our system will connect you to the fastest option available.
Can I use ONsuVPN while traveling abroad?
Yes. You can stay connected and securely access overseas services from any country.
Does ONsuVPN support smart TVs and routers?
Yes. We support certain smart TVs and routers. Installing ONsuVPN on a router can protect your entire household devices at once.
ONsuVPN - FAQ